Refunds
Eligible new services may be refunded within 24 hours of the initial purchase. Send your request from the email address used at checkout so we can locate the order.
Service policies
Clear policies for your server.
These policies explain how refunds, monthly cancellation, backups, support, and server data work for SideQuest Servers Palworld hosting.
For help with billing, cancellation, or your server, email
[email protected] from the address used at checkout.
Cancellation and recurring billing
Plans are billed monthly. Cancel before your next renewal date to stop the next charge. Your server remains active through the end of its paid billing period.
Backups and restores
We create and retain daily server backups. You can download available backups and restore them yourself through the server panel. Keep your own copy of anything important.
Support
Support is handled in CST. Please allow up to 48 hours for a response. We can help with billing, plan changes, cancellation requests, and normal server-management questions.
Server data after termination
Server data is removed 14 days after service termination. Download any world files or backups you want to keep before that period ends. Required billing records may be retained when legally necessary.
Payments and account information
Checkout is processed by Stripe. SideQuest Servers does not collect or store your payment card details. We use the order and account information needed to provide, support, and bill for your hosting service.